FAQ
LuxSalez24 FAQ
Welcome to the LuxSalez24 FAQ page! Here, you'll find answers to the most common questions about our products, shipping, returns, and more. If you don’t find the answer you're looking for, feel free to contact us at luxsalez24@gmail.com.
1. How do I place an order?
To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. Once you're ready, go to your cart and proceed to checkout. Follow the instructions to enter your shipping information and payment details to complete your order.
2. Do you offer refunds or returns?
No, we do not accept returns or provide refunds. All sales are final. Once your order is packaged and shipped, it is in the hands of the shipping carrier, and any issues related to shipping must be handled directly with the shipping provider.
3. Can I change or cancel my order?
Once your order is placed, it cannot be changed or canceled. Please ensure all details (such as size, color, and shipping address) are correct before completing your purchase.
4. How can I track my order?
Once your order is shipped, you will receive a shipment confirmation email with tracking information (if available). You can use this tracking number to check the status of your delivery on the carrier’s website.
5. Do you ship internationally?
Yes, we ship to select countries. Shipping costs and delivery times will vary depending on your location, and you will see the available options during checkout.
6. How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping times will vary depending on your location, but most orders will arrive within 7-14 business days after shipment. Please note that shipping times are estimates and can be affected by external factors such as carrier delays or weather conditions.
7. How much is shipping?
Shipping costs are calculated at checkout based on your order size, weight, and shipping address. You will be able to review the shipping fees before completing your order.
8. What should I do if I received a damaged or defective item?
Please contact us at luxsalez24@gmail.com if you receive a damaged or defective item. While we do not offer returns or refunds, we may be able to assist with resolving the issue or filing a claim with the shipping provider.
9. Can I modify my shipping address after placing an order?
If you need to update your shipping address after placing an order, please contact us immediately at luxsalez24@gmail.com. If the order hasn’t been shipped yet, we will do our best to make the change. However, once your order is shipped, we cannot modify the address.
10. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards and PayPal. You will be prompted to choose your preferred payment option during checkout.
If you still have questions, feel free to contact us at luxsalez24@gmail.com. We’re happy to assist you!