SHIPPING

Shipping

1. How long does it take to process my order?
Orders are typically processed within 1-3 business days after payment is received. You will receive an order confirmation email once your order has been successfully placed.

2. How will I know when my order has shipped?
Once your order is shipped, you will receive a shipping confirmation email with tracking details (if applicable). You can use the tracking number provided to track your package through the carrier’s website.

3. What shipping methods do you offer?
We offer various shipping methods based on your location. The available shipping options and estimated delivery times will be shown during the checkout process. Shipping options may include standard, expedited, or express shipping.

4. How much does shipping cost?
Shipping costs are calculated at checkout based on the weight of your order, your location, and the shipping method you choose. You will be able to view and select the shipping options that work best for you before completing your order.

5. Do you ship internationally?
Yes, we ship to select countries. If you are located outside of the United States, you will be able to see the available international shipping options and costs during checkout.

6. Can I change my shipping address after placing my order?
If you need to update your shipping address after placing an order, please contact us immediately at luxsalez24@gmail.com. If your order has not yet been shipped, we will do our best to accommodate the change. However, once the order has been shipped, we are unable to modify the shipping address.

7. What happens if my package is delayed or lost?
Once your order is shipped, it is in the hands of the shipping carrier. LuxSalez24 is not responsible for any delays, damages, or lost items during transit. If there is an issue with your package, please contact the shipping carrier directly using the tracking number we provided.

8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please reach out to us at luxsalez24@gmail.com as soon as possible. While we do not offer returns or refunds, we may be able to assist with resolving the issue by contacting the shipping carrier or providing a solution on a case-by-case basis.

9. Can I track my order?
Yes! Once your order is shipped, we will send you a tracking number. You can use this number to track your order via the carrier's website.

10. Are there any additional fees (customs, duties, etc.) for international orders?
International orders may be subject to customs duties, taxes, and fees, depending on the country’s regulations. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information.